astАрхитектура, строительство, транспортArchitecture, Construction, Transport2782-232X2713-0770Industrial University of Tyumen10.31660/2782-232X-2024-4-114-123ast-184Research ArticleВЕКТОР НАУКИVECTOR OF SCIENCEРазработка онлайн-приложения для автоматизации построения «дома качества» при проведении QFD-анализаDeveloping an online application for automating "house of quality" construction for QFD analysishttps://orcid.org/0000-0002-3838-3815ОстапенкоМ. С.OstapenkoM. S.

Остапенко Мария Сергеевна, канд. техн. наук, доцент, доцент кафедры станков и инструментов

Тюмень

Maria S. Ostapenko, Cand. Sci. (Engineering), Associate Professor, Associate Professor in the Department of Machines and Tools

Tyumen

ms_ostapenko@mail.ruХолбоеваУ. Ш.KholboevaU. S.

Холбоева Умида Шавкатовна, обучающийся

Тюмень

Umida S. Kholboeva, Student

Tyumen

umida.kholboeva@mail.ruhttps://orcid.org/0000-0002-6444-2559ТверяковА. М.TveryakovA. M.

Тверяков Андрей Михайлович, канд. техн. наук, доцент, директор Нефтегазового института

Тюмень

Andrey M. Tveryakov, Cand. Sci. (Engineering), Associate Professor, Director of Oil and Gas Institute

Tyumen

tverykov@mail.ruТюменский индустриальный университетРоссияIndustrial University of TyumenRussian Federation20242812202404114123Copyright © Остапенко М.С., Холбоева У.Ш., Тверяков А.М., 20242024Остапенко М.С., Холбоева У.Ш., Тверяков А.М.Ostapenko M.S., Kholboeva U.S., Tveryakov A.M.Данная работа распространяется под лицензией Creative Commons Attribution 4.0.This work is licensed under a Creative Commons Attribution 4.0 License.https://ast.tyuiu.ru/jour/article/view/184

QFD-анализ – один из немногих инструментов качества, который позволяет охватить широкий спектр процессов при производстве продукции. Данный анализ позволяет эффективно планировать внедрение различных инструментов технической поддержки, которые дополняют друг друга для определения приоритетности каждой проблемы – несовершенства продукции, низкой конкурентоспособности. Но существенным недостатком QFD-анализа следует считать то, что построение итоговой таблицы/матрицы – «дома качества», требует значительных затрат времени и сил. В ходе исследования были изучены существующие решения для сокращения времени на проведение анализа и определены основные параметры их реализации. На основании полученных данных были выявлены основные достоинства и недостатки существующих решений и разработано собственное веб-приложение. Цель статьи – разработка онлайн-приложения, направленного на упрощение и ускорение QFD-анализа. Веб-приложение, разработанное в рамках данного исследования, способствует автоматизации процесса проведения QFD-анализа, что значительно повысит эффективность работы специалистов в области управления качеством и позволит сократить время на данную процедуру.

QFD analysis is among the few quality tools that can encompass a wide range of processes in product manufacturing. This analysis enables effective planning for the implementation of various technical support tools, which complement each other in prioritizing each problem - product imperfections and low competitiveness. A significant drawback of QFD analysis is the considerable time and effort required to construct the final table/matrix, known as the "house of quality". The study investigated existing solutions aimed at reducing analysis time and identified the main parameters for their implementation. Based on the collected data, the key strengths and weaknesses of existing solutions were identified, and a web application was developed. This article aimed to develop an online application that simplifies and accelerates QFD analysis. The developed application facilitates the automation of the QFD analysis process, significantly enhancing the efficiency of quality management professionals and reducing the time required for this procedure.

«дом качества»QFD-анализуправление качествоминструменты качества"house of quality"QFD analysisquality managementquality toolsReferencesОстапенко М. С. Применение методики QFD для стандартизации параметров металлорежущего инструмента. Известия Самарского научного центра Российской академии наук. 2020;22(1):31–42. Режим доступа: http://www.ssc.smr.ru/media/journals/izvestia/2020/2020_1_31_42.pdf.Ostapenko M. S. Application of the QFD method for standardization of metal-cutting tool parameters. Izvestia of Samara Scientific Center of the Russian Academy of Sciences. 2020;22(1):31–42. (In Russ.) Available at: http://www.ssc.smr.ru/media/journals/izvestia/2020/2020_1_31_42.pdf.Фирсов А.С. QFD-метод макропроектирования металлорежущих станков. Вестник Витебского государственного технологического университета. 2003;(5):72–77.Firsov A. S. QFD Method for macro-design of metal-cutting machines. Vestnik of Vitebsk State Technological University. 2003;(5):72–77. (In Russ.)Шкаруба Н. Ж., Леонов О. А., Темасова Г. Н., Вергазова Ю. Г., Черкасова Э. И., Голиницкий П. В., Антонова У. Ю. Совершенствование QFD-анализа для оценки качества специальной техники. Москва: Логос; 2020. 90 с.Shkaruba N. Zh., Leonov O. A., Temasova G. N., Vergazova Yu. G., Cherkasova E. I., Golinitskiy P. V., Antonova U. Yu. Improving QFD analysis for evaluating the quality of special machinery. Moscow: Logos; 2020. (In Russ.)Fatma Kutlu Gündoğdu, Cengiz Kahraman. A novel spherical fuzzy QFD method and its application to the linear delta robot technology development. Engineering Applications of Artificial Intelligence. 2020;87:103348. https://doi.org/10.1016/j.engappai.2019.103348Fatma Kutlu Gündoğdu, Cengiz Kahraman. A novel spherical fuzzy QFD method and its application to the linear delta robot technology development. Engineering Applications of Artificial Intelligence. 2020;87:103348. https://doi.org/10.1016/j.engappai.2019.103348Norhafizah Dasuki, Fairuz Izzuddin Romli. Quality function deployment for new standing cabin concept of commercial transport aircraft. Journal of Mechanical Engineering. 2018;SI(5):247–257. Available at: https://www.researchgate.net/publication/327528753_Quality_Function_Deployment_for_new_standing_cabin_concept_of_commercial_transport_aircraft.Norhafizah Dasuki, Fairuz Izzuddin Romli. Quality function deployment for new standing cabin concept of commercial transport aircraft. Journal of Mechanical Engineering. 2018;SI(5):247–257. Available at: https://www.researchgate.net/publication/327528753_Quality_Function_Deployment_for_new_standing_cabin_concept_of_commercial_transport_aircraft.Лаптев Н. И., Зорин Ю. В., Газизулина А. Ю., Карсунцева А. А. Развитие методологии QFD на примере производства удлиненных кумулятивных зарядов. Известия Самарского научного центра Российской академии наук. 2016;18(4):53–57. Режим доступа: http://www.ssc.smr.ru/media/journals/izvestia/2016/2016_4_53_57.pdf.Laptev N. I., Zorin Y. V., Gazizullina A. Y., Karsuntseva A. A. QFD methodology development on the example to elongated shaped charge. Izvestia of Samara Scientific Center of the Russian Academy of Sciences. 2016;18(4):53–57. Available at: http://www.ssc.smr.ru/media/journals/izvestia/2016/2016_4_53_57.pdf.Kai-Jung Chen, Tsu-Ming Yeh, Fan-Yun Pai, Der-Fa Chen. Integrating refined Kano model and QFD for service quality improvement in healthy fast-food chain restaurants. International Journal of Environmental Research and Public Health. 2018;(7):1310. https://doi.org/10.3390/ijerph15071310Kai-Jung Chen, Tsu-Ming Yeh, Fan-Yun Pai, Der-Fa Chen. Integrating refined Kano model and QFD for service quality improvement in healthy fast-food chain restaurants. International Journal of Environmental Research and Public Health. 2018;(7):1310. https://doi.org/10.3390/ijerph15071310Gonzalez M. E. Improving customer satisfaction of a healthcare facility: reading the customers’ needs. Benchmarking: An International Journal. 2019;(3):854–870. https://doi.org/10.1108/BIJ-01-2017-0007/full/html.Gonzalez M. E. Improving customer satisfaction of a healthcare facility: reading the customers’ needs. Benchmarking: An International Journal. 2019;(3):854–870. https://doi.org/10.1108/BIJ-01-2017-0007/full/html.Alireza Alinezad, Azadeh Seif, Nima Esfandiari. Supplier evaluation and selection with QFD and FAHP in a pharmaceutical company. The International Journal of Advanced Manufacturing Technology. 2013;68(1):355–364. https://doi.org/10.1007/s00170-013-4733-3.Alireza Alinezad, Azadeh Seif, Nima Esfandiari. Supplier evaluation and selection with QFD and FAHP in a pharmaceutical company. The International Journal of Advanced Manufacturing Technology. 2013;68(1):355–364. https://doi.org/10.1007/s00170-013-4733-3.Karanjekar S. B., Lakhe R. R., Deshpande V. S. Building QFD model for technical education: Students as stakeholders. International Journal of Mechanical and Production Engineering Research and Development (IJMPERD). 2018;8(1):621– 634. Available at: https://www.academia.edu/36512606/BUILDING_QFD_MODEL_FOR_TECHNICAL_EDUCATION_STUDENTS_AS_STAKEHOLDERS.Karanjekar S. B., Lakhe R. R., Deshpande V. S. Building QFD model for technical education: Students as stakeholders. International Journal of Mechanical and Production Engineering Research and Development (IJMPERD). 2018;8(1):621– 634. Available at: https://www.academia.edu/36512606/BUILDING_QFD_MODEL_FOR_TECHNICAL_EDUCATION_STUDENTS_AS_STAKEHOLDERS.Kazemi M. A. A., Poorebrahimi A., Estemdad N. Developing the model of CRM and QFD in the banking industry by customer participation in service delivery. European Journal of Business and Social Sciences. 2014;3(1):137–145. Available at: https://www.academia.edu/6940240/DEVELOPING_THE_MODEL_OF_CRM_AND_QFD_IN_THE_BANKING_INDUSTRY_BY_CUSTOMER_PARTICIPATION_IN_SERVICE_DELIVERY.Kazemi M. A. A., Poorebrahimi A., Estemdad N. Developing the model of CRM and QFD in the banking industry by customer participation in service delivery. European Journal of Business and Social Sciences. 2014;3(1):137–145. Available at: https://www.academia.edu/6940240/DEVELOPING_THE_MODEL_OF_CRM_AND_QFD_IN_THE_BANKING_INDUSTRY_BY_CUSTOMER_PARTICIPATION_IN_SERVICE_DELIVERY.Pandey R., Mukherjee T. Fuzzy QFD for decision support model in evaluating basic cause of children falling into Blue whale game Mumbai. In: 2018 IEEE 18th International Conference on Advanced Learning Technologies (ICALT), Mumbai, 13 August, 2018. Mumbai, India; 2018. P. 108–110. https://doi.org/10.1109/ICALT.2018.00032.Pandey R., Mukherjee T. Fuzzy QFD for decision support model in evaluating basic cause of children falling into Blue whale game Mumbai. In: IEEE 18th International Conference on Advanced Learning Technologies (ICALT), Mumbai, 13 August, 2018. Mumbai, India; 2018. Pp. 108–110. https://doi.org/10.1109/ICALT.2018.00032.Кушнир В. И. Опыт внедрения статистических методов управления качеством в системе TechnologiCS. CADmaster. 2003;(2):14–18. Режим доступа: https://www.cadmaster.ru/magazin/articles/cm_17_technologics.html.Kushnir V. I. Experience of implementing statistical methods of quality management in TechnologiCS system. CADmaster. 2003;(2):14–18. (In Russ.) Available at: https://www.cadmaster.ru/magazin/articles/cm_17_technologics.html.Klochkov Y. S., Tveryakov A. M. Approaches to the improvement of quality management methods. International Journal of System Assurance Engineering and Management. 2020;11(2):163–172. https://doi.org/10.1007/s13198-019-00939-xKlochkov Y. S., Tveryakov A. M. Approaches to the improvement of quality management methods. International Journal of System Assurance Engineering and Management. 2020;11(2):163–172. https://doi.org/10.1007/s13198-019-00939-xPapić L., Klochkov Yu., Aronov J., Gazizulina A. Systems reliability: statistical analysis and applications. Belgrad: The Research Center of Dependability and Quality Management DQM; 2022. 164 p.Papić L., Klochkov Yu., Aronov J., Gazizulina A. Systems reliability: statistical analysis and applications. Belgrad: The Research Center of Dependability and Quality Management DQM; 2022. 164 p.

The authors declare that there are no conflicts of interest present.